j7win Privacy Policy

1 Types of Information Collected and Purpose

When registering or logging in to j7win, and during the process of using our services, we may collect the following types of information:

• Identity Information: Your name, date of birth, national identity card number, or passport details.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account details — used solely to process transactions.
• Technical Information: IP address, browser type, device information, and cookie data.
• Activity Information: Gaming history, deposit and withdrawal records, and patterns of service use.

The purpose of collecting this information is to manage your account, confirm transactions, prevent fraud, provide customer support, and ensure the security of the platform.

2 How Your Information Is Used

We use your personal information for the following purposes:

1. Creating, verifying, and managing your account.
2. Processing deposit and withdrawal transactions.
3. Applying bonuses and promotional offers.
4. Resolving technical issues and providing customer support.
5. Platform security and fraud prevention.
6. Age verification — only those aged 21 or above may use the service.
7. Running responsible gaming programs.
8. Meeting legal obligations and conducting audits.

Your information will never be sold to third parties for commercial purposes. Limited information may be shared only with partners essential to delivering the service — such as payment processors.

3 Information Sharing and Third Parties

j7win may share your information with third parties in the following circumstances:

• Payment Processors: Necessary information is provided to bKash, Nagad, Rocket, and Upay to complete transactions. These providers have their own privacy policies.
• Technology Service Providers: Companies that provide server hosting, data analytics, or security software, and that process data under our instructions.
• Legal Obligations: Information may be provided to comply with a legitimate request from a relevant authority or a court order.
• Fraud Prevention: Information may be shared with security specialists to identify potential fraud or unlawful activity.

Outside the cases listed above, none of your personal information will be disclosed externally.

4 Cookies and Tracking Technologies

j7win uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help manage sessions.

The cookies we use:

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyse and improve how the platform is used.

You can disable cookies through your browser settings, though this may limit some features of the site.

5 Data Security Measures

j7win follows industry-standard security technologies and practices to protect your information. Our security measures include:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Restricted Access: Only authorised staff can access information on a need-to-know basis.
• Regular Audits: Security measures are regularly reviewed and updated.
• Firewall Protection: Servers are protected against unauthorised access.
• Data Masking: Sensitive financial information is masked before being stored.

However, no method on the internet is 100% secure. You are therefore also advised to keep your account password confidential with care.

6 Data Retention Period

We retain your information only for as long as necessary. The general policy is:

• Active account data: fully retained for as long as the account remains active.
• After account closure: certain information retained for a maximum of five years for legal and audit purposes.
• Transaction records: retained for the period required under financial regulatory rules.
• Data collected for marketing: deleted immediately upon withdrawal of consent.

After the specified period, data is securely deleted or anonymised.

7 Your Rights

As a user of the j7win platform, you have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request deletion of your information.
• Right to Restrict Processing: In some cases, you can request that processing of your information be restricted.
• Right to Object to Marketing: You can request that promotional communications be stopped.
• Right to Data Portability: You can receive a copy of your information in a structured format.

To exercise any of the above rights, please contact our support team. We will endeavour to respond to your request within 30 days.

8 Protection of Minors

j7win's services are for those aged 21 or above only. We do not intentionally collect personal information from anyone under the age of 21.

Age verification is mandatory during the registration process. If any user provides a false age, their account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their minor child has submitted information on our platform, please notify our support team immediately.

9 International Data Transfers

j7win is primarily a Bangladesh-focused platform. However, some technical services (such as cloud storage and security analysis) may be operated through servers located abroad.

For any such data transfer, we ensure that the receiving organisation follows internationally recognised data protection standards and is under contract with us.

10 Policy Changes and Updates

j7win reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notice will be published on the platform.
• A message may be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use the service after an update, you will be considered to have consented to the new policy. You are therefore advised to visit this page regularly.

11 Responsible Gaming and Its Relationship with Data Protection

j7win monitors your activity to ensure responsible gaming. This monitoring is entirely confidential and is used solely for your protection.

Our system can detect unusual gaming behaviour and may offer you assistance if needed. This data is never shared with third parties for commercial purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Applicable Law and Jurisdiction

This privacy policy is consistent with applicable law and the terms of j7win's service agreement. Any dispute relating to this policy will first be addressed through negotiation.

The concept of "personal information" as used in this policy is defined in accordance with international data protection standards — meaning any information capable of identifying a person directly or indirectly.